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Frequently asked questions

  • I am an audio and hi-fi dealer and would like to become a member of your dealer network, what do I need to do?
  • To become a member of our dealer network, you must:

              - Have a shop & showroom with fixed opening hours.

              - Take in a starter pack per brand, depending on the brands you want to sell.

              - Present these products unpacked and connected in your showroom.

  • If you are a custom installer or integrator and do not have a physical shop, please contact us      
  • If your project fits into this, we will be happy to make an appointment with you to go over all the possibilities. If it is a one-off purchase, we refer you to one of our official dealers. They will be happy to assist you further.

 

  • I am an audio and hi-fi equipment dealer and need spare parts to repair a device of one of the brands you distribute. Can I buy these directly from you?
  • We cannot supply parts for all brands, we will see if we can help or provide you with the relevant contact details.
  • All spare parts orders must be submited to us by mail. 

 

 

  • I am a member of your dealer network and a customer of mine has dropped off a product for repair. What is the procedure for getting this product to you?
  • You may send the appliances to us with a carrier of your choice or you may deliver them to us in person. You can also give them to one of our representatives. We do not collect repairs. All appliances must be presented to us:

       - in proper outer and inner packaging.

       - Accompanied by a fault description.

       - 1 appliance per package. Under no circumstances more than one appliance in one box.

  • We reserve the right to refuse shipments if these conditions are not met.                                                                                                            
  • RMA numbers are not required. We will arrange transport to send the repaired unit back to you.

 

  • I am a member of your dealer network. What are the conditions for taking back a procuct?
  • We only take back products if:

       - It concerns current models (no end-of-life / old models)

                   - The products are unopened and in the original packaging

                   - You can show us an original purchase invoice from Transtel-Sabima.

                   - In agreement with the representative.

  • The procedure for getting the products to us is the same as for repairs: send them with the transporter of your choice or give them to a representative.
  • All irregularities in deliveries (defects, damaged packages, colour changes, etc.) must be reported to us in writing within 24 hours. If you receive a delivery with visible damage, please note this on the delivery note of the driver. Send us pictures of the damaged boxes as soon as possible.

 

  • I am a member of your dealer network and have received a shipment that does not correspond to the delivery note or contains damaged boxes. What should I do?
  • All irregularities in deliveries (defects, damaged packages, colour changes, etc.) must be reported to us immediately. If you receive a delivery with visible damage, please note this on the delivery note of the driver. Send us pictures of the damaged boxes as soon as possible. If this is not done, Transtel Sabima is not responsible for the irregularities.
  • For all repairs, whether under guarantee or not, the dealer or consumer must always deliver the products, properly packed, individually, with a detailed description of the defect and a copy of the proof of purchase (in case of guarantee) to the repair service. Transtel-Sabima cannot be responsible if products are not or badly packed and damaged during transport or repair.
  • For the products of DENON, MARANTZ, HEOS and other SoundUnited products we cooperate with Easyrepair in Deinze. 
  • Easyrepair checks the data on the basis of our registration file, takes care of the repair and the return of the products.
    If you already have an account with Easyrepair as a dealer, you can log in via the usual system with your existing login and password, which allows you to follow up the status of your repair and to request collection yourself.
    If you do not yet have an account with Easyrepair, you can easily request one at Easyrepair. You go to the Repair login and can easily register. For all guarantee repairs by Sound United, the appliances must be reported via the website support Denon, where every dealer with a customer number can log in to register the appliance and it will be picked up free of charge.
  • For ARCAM and ROKSAN products and MONITOR AUDIO amplifiers , we cooperate with Labo Diva in La Hulpe, Mr Didier Van Pee, well known to most of you. Didier can also be reached by phone at 02/230.65.59. The devices can be delivered to him directly.
  • All other products from MONITOR AUDIO, ORTOFON, QED and others are processed directly through Transtel-Sabima, also according to the above conditions.
  • From September 1st 2022 the Rodec service and supply of spare parts will be permantly handed over to Bekafun